I attended my friends birthday dinner on Monday night at Aagman Indian and I must say I have never experienced such poor service and hospitality as I have at this restaurant. We arrived at 6.30pm, not once for the entire night were we asked if we wanted a drink, we were not offered the menu (we had to ask), not once did anybody attend to our table to check if anyone needed anything, take our order or to clean up the table. We had to ask when we wanted to order Entree's which weren't served to us until after 8pm (1 hour and a half after arrival), then again had to ask to order our mains that weren't served to us until 9.30pm only to be told that we had half an hour to eat because they will be closing (3 hours after arrival), not leaving anytime to do the cake afterwards! Waited over 45 minutes for a Vodka and Pineapple juice twice, the waitresses did not even once acknowledge us, not once! I could literally keep on going how terrible the service really was.
Not long after we ordered our mains, a group of 10 people (one of them being a chef at the restaurant who happened to be off that evening) attended the restaurant. Within 10 minutes, their table was FULL of food whilst our table of 8 were left waiting an additional hour for ours. The fact a staff member and his friends were served before PAYING customer's who had been there for over 2 hours already is just appalling!
But it gets better, my friends husband then put in a complaint to one of the male waiters whilst we were waiting for our food, explaining that it's not really fair that a staff member can come in and be served right away, have their meals within 10minutes and paying customer's are left waiting for hours (which any paying customer has the right to do when you've been waiting hours), only for the male waitress to then go and tell the large table of 10 people that we had complained! From there, our meals were finally served but then had to put up with the off duty chef and his friends swearing at us loudly in Indian (yes, we understood all of what they saying as our Indian friend's who were with us translated what they were saying about us!!).
As if it wasn't already intimidating enough having a large group swearing at us in another language whilst we ate but when we got up to leave, the off duty chef and his group of friends followed us all outside then wanted to fight my friends husband and his friends because we put in a complaint!! I actually could not believe what was actually happening! We were at a restaurant, yet I generally felt like I was in a school ground being picked on by a group of guys.
Disgusting behaviour and the most poor service I've ever experienced.
Despite the food actually being quite tasty, it's a real shame the staff made it a terrible experience. A let down for the owner by his staff of the restaurant because if it wasn't for them, it probably would have been an enjoyable night! I will never return to this restaurant and will not be recommending this place to anyone!!!
