This is my first time for Google Review as this time for this restaurant was quite annoying. Normally, I’m an easy guy and will mostly overlook minor issues.
At first, I was greeted by a waitress but not that anticipated, then, she went to take order for other tables without helping me looking for a table. Fair enough, only her as a waitress, let’s give her some times.
At that time, another family waiting for table as well but they came after myself, she helped this family first then informed them that all tables were occupied and they will need to wait for 5-10 minutes but for me, she stared at me then asked “5-10 minutes” ? And then she fled me away. Not sure is that a standard of customer service for Four Frogs?
In a dilemma for a while then a senior staff (I guessed, as per her outfit ??) came to help me secured a table.
Next, ordering time, I ordered some strawberry crepe with white chocolate ice cream and asked for ordering extra sorbet. She seemed to not understand but then said that there is no sorbet now. Only ice cream, okay, let’s have extra coconut ice cream.
Eating time, the crepe came with only one coconut ice cream. Okay, never mind, the food is nice but not worth for the price.
Finally, payment time, waiting at the machine for a while then another staff asked me to pay at her station. The price higher than expected as I guessed they included extra ice cream but I got only one ice cream. As well, I asked her but she said 10% weekend surcharge, this is what I didn’t know before I came in and no sign or indicator there. Such a horrible experience overall.
I don’t want a “perfect” level of customer service but just something that adequate for the price that I paid which I don’t think I get it. And this might be the last time for Four Frogs Crepe.