Food was good apart from the very OVER cooked crunchy calamari (guests told me it was like eating little rocks)
If you’re booking a group function, here are a few things to be very mindful about. The restaurant is VERY VERY strict, example most decorations are not approved I had to down scale my decorations to suit the restaurant which was fine as I understand the restaurant is not big however when my 3 confetti balloons arrived the party hire lady was told “you can’t have them they will block the view” even though I had them approved earlier.
I requested weeks in advance for the kid’s pasta to be changed to penne instead of spaghetti, no one acknowledged my email and the kids were served spaghetti on the day. (Clearly not interested in my requests)
I confirmed having a cake table 3 times and on the day was told I couldn’t have one, unfortunately during church service I was texting the Vela events coordinator making sure it was there before my quests arrived which was thankfully rectified however extremely unnecessary to have to organise this while sitting in mass when this was already agreed and confirmed weeks prior. I was initially told “we charge to have a cake table” but we won’t charge you like they were doing me this huge favor.
Cakeage fee – PLAIN RUDE RUDE RUDE I have absolutely no issue in paying the $3.50 PER PERSON cakeage fee providing my guests are served per person our cake was cut up and placed in the middle of the table for guests to serve themselves. It was not in writing on any of my paperwork the online group 2 menu states “a cakeage fee of $3.50 pp applies should you like to bring a celebration cake” It does not state we will charge you per person but place the cake in the middle of the table for everyone to serve themselves. I raised this at the end of the lunch while paying the bill and was given an extremely pathetic excuse that they would now have to go gather the cake and place it in take away containers. I was also later told the cake is meant to be served with the other sharing desserts from the menu which makes no sense as the waitress asked me what I would prefer to do first, cut the cake or have the shared desserts first there was no mention of them being served all together, regardless if I’m paying PER PERSON I expect to be served PER PERSON plain and simple.
2 extra bottles of red wine were opened towards the very end, no guests had requested more wine nor was I asked if 2 extra bottles should be opened, both bottles were completely full to the top upon leaving to which I requested for 1 of my guests to take home.
The staff were so overwhelmed and stressed it was very obvious to all my guests, 1 staff member accidentally bumped into another staff member, she was so angry she proceeded to shove 3 chairs very aggressively, The staff really set such an awful tone to what was meant to be such a special day.
Possibly a nice restaurant to just have dinner, but the service quality is definitely not what I would expect during a fine dining function especially at $83.50pp.