Rumi Palace

Delicious Baghali polo, of course, that dish didn't have much broad bean (based on its name it should have) but the taste was good and friendly staff and good atmosphere. Recommend 👍

Magnificent meal and very friendly without breaking the budget

We went to Rumi Palace and I have to say it was the worst experience we had at a restaurant till date. We order 2 x  chicken tikka and mince kebab with kabuli rice, requested warm bread with a soup to share. The soup came it was medium temperature not that hot flavour was nice though. After 20 minutes, our mains arrived and we realised there was a mixup with the rice it was plain rice and we ordered kabuli. We asked the waitress so respectfully and politely and she apologised and took our plates and I asked her for the bread she said she will bring it. After 15 mins she brang back our plates and as I took my first bite the food was so cold like it wasn't fresh at all. My husband was getting too hungry and he didn't want to wait another 15 minutes. However, I explained to the waitress that our dishes are cold she looked at us and eyeballed us. I asked politely she can warm up my plate in the microwave and I didn't ask for a new replacement. Another 10 minutes later she brang back my plate a little warmer not that much difference between the inital plate. I was just so disappointed so I didn't even bother at this point we were still waiting for a warm bread and my husband by now had finished his meal. I was half way into finishing my plate and the waitress brings the bread! Like what's the point your meant to bring the bread with the mains not when we nearly done eating. Anyway, didn't say anything cause I was just so disappointed of the service so far. As I work in customer service and reputation and service is apart of any business and especially if a business wants to grow they need to do the right things and respect their customers and deliver good service and food. Anyway, as I went to get the bread that the waitress brang and it was freezing cold! I was so disappointed again I went up to the counter and I asked the waitress we waited for warm bread and this bread is freezing cold like it just came of the freezer. She looked at me and giggled and said oh sorry we busy that's why we couldn't warm it up! I was like what well ok but that's terrible customer service. Anyway  like I'm sorry what who says that to customers? This is a business you own don't you care about reputation or customer service. I was just so shocked on what she said. Instead apologising for all the things that they did wrong with our order. Yet, she says that. I just cannot believe how a restaurant can serve food this cold and treat customers in this way? Honestly, coming from a customer service background and from experience at other restaurants with great service they have offered. I don't know who the owner or the chefs are but I really do recommend you's lift up your customer service and the quality of your food with how fresh it is before yous serve it to customers. Like we paid for all the cold food we got served and the bread that we didn't even eat or get as well. When really as a business you should know better. The waitress could have said since the bread you never got we won't charge you or/and apologise for the multiple errors that occurred with our order. Nothing came out of her mouth yet, as a good human being we still said thank you and stacked the plates on the table for her to take when really I bet not all customers would say or do this after such a horrible experience. And on a positive note, the food would have had so much flavour only if it was hot but because it was cold the flavour was just so limiting. Definitely not going back to this place after that time.

First time tried Afghan cuisine and its absolutely mind boggling experience. Ambience of the restaurant was amazing. Nicely decorated with great sitting arrangements. Clean and hygienic place. Amongst all of dishes we ordered fried dumplings and palak subji was super delicious.

chicken was dry and tasted like it was cooked hours ago. service was poor as well. Very disappointing

We actually came here because our regular was too busy and I have to say I'm glad we did. The flavours of the food at Rumi Palace are excellent, all the food was tasty and authentic. We had the set menu banquet and we let our hostess choose the dishes and she did an excellent job. We had: Borani Banjan - eggplant Mantoo - lentil/lamb dumplings Chicken Biryani Ghabli Uzbeki - lamb shoulder Ghormeh Sabzi - lamb herb stew All of this for $30 per person and we were all full! Quality and value for money. The Biryani was the best I've had in a long time.

Lovely food family atmosphere, will be back.

All dishes prepared with care and love. Beautiful. Delicious.

The service was very poor. We waited for our food for over an hour and when we got the food it was cold and tested as left over. The food was very expensive for the quality. Will never go there again and not recommending it to anyone else.

Nice place with delicious food spatially kabab . 👍👍