Chick-fil-A

What bad can be said about this place. The sausage egg and cheese biscuit was perfect. The service can't be neat for a fast food place even with a full double line drive-thru.

Worst Chick-fil-a I've ever been to. Dirty floors, trash overflowing. Food was subpar and our fries were a bunch of pieces.

I love the grilled chicken nuggets! Wish more places offered this menu item. And the waffle fries are always so good.

Service inside was a little slow on the day we visited. Otherwise food was excellent as always. Navigating parking lot can be a little challenge.

How does Albany still have a chik-fil-a? KJ must pay a fortune to keep the franchise alive here. I can count on one hand the number of truly great experiences I've had at this location. I travel not only domestically but internationally(to Canada)for work and this location might as well be the dumpster fire of Chik-fil-a locations. I love the company and everything they stand for, but I would rather order from McDonalds because they provide the same "it is what it is" model of customer service that the afore mentioned restaurant provides. I am a trainer for a global brand and I even use Chik-fil-a to introduce learners into the topic of top tier customers service, but I have ti add the disclaimer of Albany being the exception to the rule. Special credit to the "manager" Ariel (sorry if I didn't spell it correctly) for not doing anything when my issue was raised to they/them. I've eaten at this restaurant in so many locations and have been blown away, but everytime I come back home it is trash... I tell all of my classes, Albany can even screw up Chick-fil-A..... and they 100% have.

Worst chick fil a ever!!!! I got a grill cobb salad and it looked as if they pulled from a cabbage and threw it together with little cheese. Very throwed together, will not return!!

Staff is friendly, professional. Food is always good. Would recommend this restaurant to anyone.

I'd like this place if they weren't the total opposite of me politically. Keep your bigoted views to yourself and maybe I'll eat more chicken some day.

So I write this after 3 separate events to this Chick-fil-A. Some might wonder why go back, however every day is different every experience is as well. Some people just have off days. With this though we are talking about Ice cream. Not only with the first visit did the man not wear gloves he grabbed the cone with his bare hands. I refused the cone. Next visit again was a order with Ice Cream and the machine is right there in plain view. This time the man had a glove on and was using the machine with the glove and holding the cone again with the hand. Then the cashier actually asked me if I wanted her to put on gloves to hand me the cone I said yes. ( I had asked them to remake it) This was after the man threw the cone away and did it properly. Why couldn’t the man just hand me the cone why are they not wanting to put gloves on. Today however, gloves were not an option but a napkin was used instead. Ok I can deal with that. Then he grabs the cone with the napkin, the machine messes up and he scrapes the top of the ice cream off in the main container. So the cone is now touching the lid and just scraped off. He then adds new ice cream on the cone and I sent it back. I don’t want to eat dust, fingers and debris. I don’t know what’s on that lid lip. So with the old cone new ice cream was put on I ask for another cone. They do not have any and instead of trashing ice cream that has been out of the container he again throws it back in I am so grossed out. I asked them to put it in a cup, threw it away and went to another restaurant for ice cream. Just gross. I will only go to the other store from now on. We can see that machine, no one wants to eat someone else’s fingers. We touch everything with our hands and I mean everything! Nasty

Parking and going inside was horrible. We love eating Chic Fil a.. but ate somewhere else 🤔 sorry parking needs fixed