Charcoal Charlies BBQ

Have ordered from here many times with food always fresh, hot and good quality but after last nights food and more importantly, response from the store I will never order here again and wish to share my experience as I am so disgusted with the customer service I’ve received. Last night we ordered our usual but received it cold. Our chips were cold to the point of inedible they were so unpleasant. Our burger buns were completely cold as were our patties. I let the restaurant know and was shocked and horrified at the response. Basically we’re told in the response that receiving cold food is to be expected for two reasons: 1) it comes with salad and sauce. Both of which are stored in the fridge. Stated “we can’t be expected to warm salad that is stored in the fridge can we” What an outrageous thing to state to a customer. 2) it was a takeaway order and it was 11 degrees so therefore Cold food is to be expected. If it’s acceptable from a businesses perspective to serve patrons cold food because it’s takeaway then why are you offering a takeaway service? Furthermore to suggest our food was also cold because it contained salad is disgusting and insulting. Your response lacks intelligence, a customer focused response and is so insulting, rude and unprofessional, my jaw was literally on the floor, I couldn’t believe this would be written to a customer. Cold food is not only unacceptable and should be refunded or a voucher for the amount spent issued but is also a health hazard and could make people sick. Customers be warned that a bad experience in this restaurant will likely be met with a response as pathetic and unacceptable as mine. Spend your money somewhere that values your business.

Finally visited Charlie’s today after seeing hundreds of recommendations on Perth Burger Hunters page on Facebook and I was not disappointed. I can definitely see why everyone loves it so much. The burger was so juicy and cheesy and the chips were really delicious. The staff were super friendly and the food was great value for money. I will definitely be returning again soon.

Best smash burger joint in the north, had chicken and beef smash burgers on two separate occasions and Charlies hit it out of the park everytime.

I had the barnyard burger chicken breast was lovely good flavour but the pulled pork that was in the burger had no taste so that was a bit of a down fall chips were really nice as well but I might try somthing different next time

Amazing food and great service! Definitely would recommend and will be returning whenever I get the chance

Delicious burgers. Makes me feel super full and super guilty after finishing them. But so worth it!

One of my absolute favourites and I really appreciate the vegetarian options. Food is amazing, great service and value for $$$

My most top rated burger place i have ever had. They have the most legendary of burgers. Had the barnyard and chips nearly fell into a food coma

OMG so big so delcious. But if you really want an experience try their cookie pies! We had the peabut butter one and it literally just melts in your mouth!

Great food and good service but can be a long wait on busy nights.