ZAG Seafood

Friendly staff, good clean fish. Fish and chips very tasty and good value

After repeated visits to ZAG Seafood in Merrylands, we have developed suspicions of questionable acts in play. The first few times my mum purchased squid here and she asked for it to be cleaned, it would always be bought to the 'back' and the cost of the squid seemed more expensive than advertised (heavier than it actually was). So my mum went 2 more times and not get it cleaned so it does not get bought to the 'back'. In these 2 instances, we have found multiple smaller fish within the squid itself as seen in the image attached. The first time we thought it may have just been a coincidence to have fish left inside as squid do eat small fish. However, we believe that the fish may have been deliberately put inside it to increase the weight and thereby increasing the cost. (cost of squid is far higher than the fish). Even when it is cleaned and cut - with the fish removed, customers like my mother are paying for squid that is heavier as it already has the fish already inside. (customers pay for the squid then you can request for the clean). We believe the fish is in certain squid already and depending on the vulnerability of the customer, they are given these types of squid. Or alternatively, they are only placed in the larger squid as the fish can be more easily placed inside. When they take it to the 'back', that is when the fish is removed although customers have already fronted the cost. If my elderly mother is being subject to this, I imagine other customers may also be experiencing this. I hope this review helps.

Owners son with glasses is rude, told us to go to other store if we weren't happy with the way they cut the fish. Not sure why it is so hard to request to fish be cut to our liking since we are paying for it and if we've had the service done prior why would it be so hard on a different day (OH&S used an excuse - do you read your own manual - 2.5.Portions are cut to the size, weight and shape specified by the customer). No customer service, if the owners have this attitude it reflects on the staff. If you think you're business can survive on this rude attitude, keep it up. - I will say the older lady at the store is lovely, to bad about the son.

This place is by far the best seafood store I've ever been to, not only super fresh but the service was awesome.

I am a huge seafood fan and this is by far one of my favorite places to purchase all my seafood. If you have time try out their amazing range of seafood and chips and salad on offer. Plus, they have really good chips.

The fish, chips and salad we got was very yummy... it was a little expensive but very tasty. I will go back again and eat here. My wife and boy were happy with the taste of the food and there were lots of people getting their special. So it was good everyone thought, that's why we tried it as well. It was worth the walk around to eat there.

Great place, owners should be proud. 5 star

Scallops & Barramundi were delicious. Delivery was before time & delivery person very friendly. Great customer service

Zag are the best when it comes to seafood;George and his staff have exceptional customer service skills and the goods are delivered with care. Highly recommended for all your seafood needs!

The best Seafood place around. All very friendly and always fresh.