The Tea Centre

Omg love love love this place! Everything you need. Cute tea pots and strainers.

Chelsea gave us amazing service today. She was incredibly knowledgeable and gave genuine customer service. Cant wait to try the teas we bought, we will be back!

Chelsea recommended Jasmine monkey King and absolutely love it . full of fantastic flavor. Best tea ever I had :)

Love this shop the lady there is always so helpful and nice. Best place to buy loose leaf tea 10/10

Great selection of high quality teas. knowledgeable staff, excellent prices. Definitely would recommend 10/10.

Bought a teapot and tea today, they are beautiful but the highlight was the lovely and knowledgeable service from Chelsea - thank you so much you made our day brighter ❤️

Fantastic shop. Large variety of different teas. Also an assortment of teapots and cups. Highly recommended the place.

Lovely selection of rare ingredients and tea, Chelsea was amazing and Ofcourse I ended up with more tea than I intended to buy xD brilliant service, and would defined come back to top up on my tea stash

Went in with my mother today the service person could clearly see that she was on crutches and had a handicap but kept speaking to the lady after service and did not acknowledge us at all but she did acknowledge the next lady that came in absolutely disgusting service and manners will never return you should be ashamed of yourselves...

I was much happier with this store than the one on Queen Street in Brisbane. But, then I went back and got the staff that others seemed to complain about in their reviews. The Chinese woman I initially spoke to there was wonderful. I’d have given this store 5 stars if she were the only staff member. But, sadly, she’s not. When I went back, there was a miserable older woman who had an offish, stuck-up attitude and a younger woman who was a bit nice, but also seemed to have a touch of that attitude. Really, there’s no reason for it. The tea this store sells isn’t that great, even if they do decorate with gold accenting and put the tea in gold bags. Most of the tea here is mediocre, at best. (I say that as someone who has been to Japan and participated in a tea ceremony with a master. I’ve also had about fifteen years worth of experience with teas from all over the world and have suppliers in China, Japan, and Russia. I am always willing to expand my horizons, which is why I was at this store.) The mediocrity of the tea may be at least in part because of the well-intentioned, but ultimately damaging oxygen exposure from opening tins every five minutes to let customers smell the tea. T2 (another tea store) managed to find a solution to that (small, separate smelling tins). I’m not sure why The Tea Centre couldn’t. Part of it may be because they think that they can get away with it (there are lots of tea stores like that, unfortunately). I wasn’t very impressed with their knowledge. But the younger woman was nicer and more willing to hear what I had to say. The older woman with the attitude didn’t add anything to the conversation, except for when she claimed to know about a variety of tea she demonstrated no knowledge of. It was sad, really. Why even do that? If you don’t know, it’s okay. It looks worse to pretend than to just admit you don’t know. I hope the younger woman doesn’t absorb any more of that older woman’s attitude because she was otherwise a decent staff member to deal with. That older woman was miserable and really shouldn’t be dealing directly with customers. That stuck-up attitude was the same issue I had with staff at the Queen Street location. At this point, I have to wonder if the head office is doing this on purpose. From a customer’s perspective, it doesn’t speak well of your business, especially when that attitude coincides with mediocre tea and storage practices that even beginners would know better than to keep (i.e. opening the lids all the time).