We were a group of 4, looking forward to our dinner date at Melting Pot a firm favourite with us all. As we have been here multiple times and have had wonderful food experiences.
Alas tonight to our dismay it was the worst experience of food we have all had in a long time in a restaurant.
From the dead black lettuce in the cuttlefish salad, which proudly housed 4 tiny bits of cuttlefish, to the absolutely stone cold chips, the mixed salad that was just dead mixed lettuce leaves drizzled with balsamic, The lamb cutlets raw, cold to the core and smelt off, accompanied by a ratatouille that was so bland and tasteless with chunks of uncooked onions and capsicum, served with again a gritty, cold mash.One of our group had ordered the sirloin steak that must have been microwaved first then thrown on a grill as it not only was rock hard but dry as cardboard.
Desserts arrived with the spiced pear being absolutely black in colour and completely inedible. The coconut pannacotta looked more like a sago in texture and again completely tasteless.
We made the waiting staff aware of our disappointment at the nights dining. They were embarrassed at our complaint and assured us the chef would be advised. Where is the hotel manager in these instances? And why aren't customer complaints handled with more interest. We do not make a habit of complaining if food is acceptable but this dining experience was an insult to any hardworking customer looking for a relaxing night out with friends!!!
