We visited last Sunday, for my birthday. We were seated inside, and went to order. First we discovered that there was no calamari/ squid on the seafood menu (even though the takeaway restaurant serves it and they share the same stock / kitchen), for some bizarre reason they only serve it at night. I suffer a digestive disease so large meals are difficult for me, and I wanted to order a children's serving of calamari and chips. They refused, insisting it was strictly for under 12's only - and kept on refusing to serve us the calamari at all. My brother offered to order a second kids meal to help the restaurant justify the cost, but they still refused. It was a bizarre and extremely frustrating experience.
Fed up with the restaurant, we go to the other side and order take out instead. The fish and chips were extremely dry, though we were able to finally order calamari successfully. I watched as the same kitchen making the restaurant orders made our take out, utterly confused by such illogical rules that don't put the customer first. The staff were flustered and moody and incredibly unpleasant, and an older man I assume to be the boss barked loudly at staff. By the time we got the food, our moods and enthusiasm had dampened significantly. It dragged down my birthday which is upsetting.
I haven't been disappointed with their food before, the last time I got take out was 2020. But they need to change the ridiculous rules and be willing to be less rigid in their menu - and work on the culture so that staff are happier overall. It starts from the top.
