I don't normally complain at all, but this experience deserved a review. We booked a table at Opera Bar to celebrate my partners birthday and given we had spent most of 2020 in lockdown, we wanted to make it a special occasion.
As we're from Victoria, we hadn't been to Opera Bar before. I rang up in advance to request a table with a view, given it was a special occasion and the staff on the phone kindly confirmed. But when we arrived, the female staff member upon entry placed us on a table behind the bar, which had an obstructed view. Not a big deal I thought, however when I kindly asked whether we could look at another table option, the staff member rudely said that there was nothing else and that all tables had a view. She also stated that she could move us to another table but it wouldn't be undercover and that we would likely "complain" again if it rained. Funnily enough, there was no rain on the radar!
So we sat at the table we were assigned to, watching everyone else enjoy their view and a good time. Not only did we not receive a great spot, none of the staff checked in to see if everything was OK or to even explain how to order food and drinks. Overall, the place is great β reasonable food, great music and atmosphere. However, more attention needs to be made into customer service, as this is well below what you'd come to expect from a highly regarded venue. We're unlikely to return.