Went down to Wollongong to get married in a small civil wedding out on the beach. We had a small group of 10, and a few weeks beforehand we were already looking for somewhere that was relatively close to where everyone was staying and where they served delicious food at reasonable prices. Northbeach checked all the right boxes, plus it was highly reviewed and highly ranked amongst local restaurants. Suffice it to say, the food is amazing - our guests loved it, we loved it and we all left satisfied. But, the reason why Im posting this is because of how they made such a great night even greater through top of the line customer service. I called a few days before the dinner to confirm, and spoke with Lorraine who over a series of emails and phonecalls really listened to us and restructured their party menu to fit what we wanted. She assisted us with the costing and made some personal touches with the menus itself to make it that more special. When we got there, everyone from the front of house to the floor staff where all-smiles and super helpful & attentive. Lorraine was there aswell to greet and sit us, and as she was on service stayed throughout the night checking in on us at the most opportune moments (like when we had mains come round and when the cake came out). When we left, she was the last to say goodbye and thanked us for choosing them to celebrate our small & intimate wedding. Lorraine and the rest of the Northbeach Pavilion team have left such an impression, that my wife & I fully intend on coming back to Wollongong just to eat there again
Tl;Dr - Food is amazing, Customer Service even moreso
* Order the Penne Isalberto (rich and super fancy truffle cream and butter sauce), Spaghetti Alla Scoglio (my mate couldn't believe how much seafood was in this that he ended up hoarding a bowl of mussells to himself) and La Tinterella (this is our favourite β€)
* Overlooks the beach, and at night its pretty damn magical if you ask me