This restaurant currently does not have a description.
1 Cliff Rd 2500, Wollongong
Nice place for dinner
I dined at the Northbeach Pavilion on 6/2/16 for dinner for 2 people at 7:30. I had make a booking earlier that night, and advised we would be seated in the courtyard area as the restaurant was full until 830. We arrived on time and were seated outside, the hostess was welcoming, and the wait staff promptly took our order. The entrees came out within 15 minutes and were superb, I can highly recommend the bruschetta in particular. However, this is where the experience took a turn for the worse. It started raining about 5 minutes in to the appetizers and the staff were obviously not equipped to handle this. Instead of immediately beginning to set up the umbrellas they had sitting next to us, they continued to try and seat people in the rain. Needless to say neither us nor the incoming diners were impressed. After waiting a few minutes for the wait staff to begin setting up umbrellas, we gave up and began setting them up ourselves, with no help from the staff. As we were seated on a table fit for 10 people with us on one end and another group of 3 on the other, it quickly became 5 people sitting together under an umbrella unable to have private conversation, not the experience I was going for. It was 5-10 minutes before the kitchen staff came out and began setting up the other umbrellas for the other diners. Considering rain was forecast that night, and it had looked gloomy for the past hour, I wasn't too thrilled with how it was handled. My next problem was the length of time it took for them to get our dinner to us. There was approximately an hour and 15 minutes between our entrees and our mains, they were not served until 9:10. I will admit the seafood pasta was excellent, and the pizza quattro formaggi was one of the best I've tasted, however the whole experience left a sour taste in my mouth. We were given our calamari entrée for free without having to ask for a bill reduction (approx 20% off the bill) but I feel they were either understaffed or overbooked, and considering their prices they should have been able to provide a better experience. EDIT 7/2/16: Just received a phone call from Veronica at Northbeach Pavilion asking me if she thought it was appropriate to place a review in social media without contacting them first. They went through the trouble of googling my name which, although it may seem uncommon is quite a common name in the area, and told me it was like them writing a review on the page of what they assumed to be my employer. This seemed like a veiled threat to me. I explained they had the opportunity to discuss with me at the restaurant but chose not to and asked why they would be calling me considering all my views were posted here. They seemed annoyed and angry about a quite honest review (complimenting their food, explaining weather was a part of the issue, etc) being posted on the internet as if I had done something wrong. While I haven't changed my review above, I wish I hadn't been so honest after that phone call, which has achieved nothing for them, except for me to downgrade my review from 3 stars to 1. It absolutely disgusts me that this is how people in the hospitality industry act towards their patrons and will actively recommend that people avoid this place.
Good Takeaway
Great food. Great service. Great location.
Tastless pizza base and very scant with toppings
Awesome beach front Cafe. Food and coffee was perfect and no long waits.
Convenient location, especially when you are one the go’. Be it your morning walk or swim in the surf. I enjoyed a delicious, convenient, healthy option in a cup to enjoy at any point along the beautiful stretch of beachfront!!
Great coffee, good service, good food. Bircher cup nice start to the day. Our half way stop for morning bike ride. And the price - good.
My mom and I split 4 different dishes. LOVED 2 of them and didn't enjoy the other 2. But I guess loving the 2 outweighs not liking the other ones 😊 The pear/ricotta cheese dessert was divine! Views are fab, and the staff very friendly! Really lovely cafe. Will definitely be back!
Terrible service. The girls will often put their friends cups ahead of others to get them served coffee quicker resulting in some customers waiting 15 minutes during quiet times. Emailed feedback about this with no response. Clearly they don’t value feedback.
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