Unfortunately I had a very bad experience at Nolita due to the service. Firstly I would like to point out that the food was great, however everything else was beyond disappointing. My friends and I are in our mid twenties and were the youngest at the restaurant, we felt ignored and dismissed by the staff due to our age. The restaurant was not overly busy at 5:45pm on that Saturday night when we had our booking, yet we were left waiting to be served for a significant time and tried multiple times to get someone's attention but were ignored. Not only this, my wine was removed without asking and before I had finished. When we got up to pay we were told to sit back down and were then ignored for another 5 minutes before I had to ask the owner to bring the bill again.
When we left I spoke to the owner explain how disappointed we were with the service and how we felt we were treated.
It wasn't until the following day when I checked my bank account that I noticed that the owner had charged me $535.00 instead of $53.00. I made contact with the owner who said he would refund the extra money I was charge. 7 days later I still had not received the money back into my account. I made contact with the owner again to inform him I did not receive the money back, it transpired he sent the money to the wrong account number - another 'mistake' meaning I was out over $500 for more than a week. I asked for a refund for the poor service and inconveniences, as direct debits had been cancelled due to the lack of funds. He ignored my request, failed to take ownership for these two massive 'mistakes' and did say much of an apology for the whole situation.
I have told so many people about this experience and they are all disgusting with the way we and I were treated. The lack of empathy from Nolita towards the situation is extremely disappointed and I will not be returning.
