Made the mistake of hiring upstairs of the venue to host my wedding reception, and boy was that a mistake. They forgot to display the cake, it took 45 minutes to get a soda water and the guests had no nibbles upon arrival as agreed. We were promised our own members of staff looking after us throughout the evening and there was not one person available!! They were all downstairs chatting amongst themselves at the serving hatch all night. Everything had to be chased up at every stage of the evening. Every drink had to be checked on or it wouldn't arrive, all done by me and my husband on our wedding day. Going up and down the stairs looking for staff! When it came to the meal they brought all 3 courses out at once and claimed that the service was "rustic" when we complained. After spending thousands of dollars for this circus, not even an apology was received never mind any kind of compensation. They couldn't even find a knife for us to cut the cake! The staff were rude and the wrong menu was given to our guests on the day. The only reason I gave 1 star is because despite all this the food is good quality. I would still never go back though.