Gradi Crown

I'm fussy with my pizzas having enjoy the real deal back in Italy and Johnny Di Francesco's outlet does an excellent job. They've got the recipe for the Napoli-style pizza right - the right type of flour, amount of fresh yeast and ample resting of the dough to allow levitation in the dough. Top that with adequate quality tomato paste and cheese, and you have the makings of a tasty bite. My most recent forage was the truffle pizza laden with a generous splashing of aromatic truffle oil and pieces of salty prosciutto at $35. Its good enough to leave on the regular menu. Service is friendly but can be trying in getting the attention of any server due to the high customer traffic.

Pizzas good personal lovely great value

Nice place great service and tasty food

Last night being 1.11.18 we had arranged a business dinner at Gradi at Crown Casino. The service and food was exceptional. Unfortunately my work colleague was issued the wrong bill and when she proceeded to pay upon completion she was advised that the wrong bill was issued by Gradi and they will arrange for the correct bill to be issued once again and the difference paid. Our correct bill came to $265 and the bill we paid was $142. As the staff member who stated originally she was the Manager was apologetic we felt the error was done by Gradi and that they should wear the cost. The matter was referred to the manager on duty who again stated what happened but as business people if an error is made we wear the cost. My other associated also stated that if we had paid the bill as we did and left would the manager or staff have chased us down, obviously not. The manager then said l will give a 10% discount and later increased it to 25%. The matter gets worse, we then decided to pay the difference being approx $67 and then their Eftpos machine was stating reversal processing. We did not understand this. This happened to two of their machines and in the end the Manager was getting frustrated, turned to us and said the following: "You know what, don't worry about it but please you are not welcome to return to this restaurant. I personally visit Crown on a regular basis primarily for the Restaurants and have been to to Gradi at Crown on several occasions. These comments from a Manager working at Crown in my opinion is very unprofessional l must say.

Something might need to change to restore this place to its former glory.. Arrived for dinner on a bustling Thursday night, but the two of us were promptly seated and given menus. I had had a look at the menu online before going so I knew exactly what I was after, to which the ordering process was seamless and fast. Likewise, the arrival of the food was blisteringly quick as well. Overall the service and speed were strong, but unfortunately the food didn’t match the service. I didn’t expect big things, given that in this day and age there are many many other options that are cheaper, smaller and of much higher quality, but I thought I had to give them a second chance after a bit of a shabby meal 5 years ago. Being renowned for the worlds best pizza (albeit a number of years ago) and being a household name when it comes to pizza in Melbourne, Gradi do a busy trade every night, and all credit to them for being able to build up such a strong name for themselves.. Onto the food, I had the Margherita, which I noticed straight away as it hit the table that there were large pockets of oil in the centre of the pizza, however the crust was beautifully done. My friend had the capricciosa which he had the same issue with, and we both quickly realised that the centres of the bases had gone soggy. Furthermore, having only ordered less than 10 minutes earlier, we were shocked at the quick arrival of the food, and found that it went cold extremely quickly, even though the restaurant on the whole was quite warm (same went with the chips we shared). The saving grace was the parmesan, I love love parmesan so that was a pretty good bonus to put on top of the pizza and absorb some of the grease. Another bonus was when it came time to pay, the guy at the counter accidentally added my Crown rewards card twice which doubled my points, helpful when I’m trying to retain my tier before the end of the month. Overall it was okay, and I can see where they have little spurts of greatness that truly shout out what they are all about, but I think for a true representation of their food I would prefer to go to their other Melbourne locations, where its not as commercialised and “faux”. It was expensive too, we had only two pizzas, chips and a soft drink each and it was near on $100. I think bringing back some more authenticity in their food would do wonders for their repertoire, but given that they’re busy nearly every night, they don’t need business advice from me.

Amazing service, wine and food. The truffle pizza was sublime! I'll be back! 😀

Great pizza and great service.

The food is ok. The cheese on the pizza is bland and lacking flavour. The same with salumi platter. It is a noisy atmosphere outside with it being located on the opposite bank to where the helipad is.

Service was great. Food was OK and definitely highly pricey

Worst service we ever had.. Its was my sister's birthday and we went to celebrate my sister's birthday. I would have rather gone somewhere where there is good customer service.. The waiters did not even say thanks you before we left...