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Cake Ornament Co Slacks Creek
4.4
/ 7

Cake Ornament Co

View phone +61 7 3290 0211

28 Randall St, Slacks Creek

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Work schedule:
Monday
closed
Tuesday
closed
Wednesday
09:00 - 14:00
Thursday
09:00 - 14:00
Friday
09:00 - 14:00
Saturday
09:00 - 14:00
Sunday
closed

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Review

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Charleah Grace

11.17.2020
5

Amazing service, was so kind even though it was closing time.

David Gahan

09.01.2020
5

Was a great help sorting out my kids birthday cake need at a very reasonable price, worth the drive from Brisbane. Thanks for your help!

Lindsay Rawnsley

12.23.2019
5

Great range of decos for your cakes and very reasonable too.

nay naay

10.22.2018
5

GREAT STUFF AT EXCEPTIONAL PRICES!!! I SPENT 40$ AND GOT SOOO MANY AWESOME ITEMS, VERY FRIENDLY STAFF WHO ARE ALWAYS HAPPY TO HELP :)

Reviewer Brisbane

09.18.2017
5

Awesome shop with a great variety of items. Staff are helpful and friendly. Family owned business which has been around forever so they know their stuff

Tamara Bloxham

05.30.2018
5

Lovely shop. So much stuff and reasonable prices

Renee Moylan

11.16.2016
1

It is with much deliberation that I post about my experience with Cake Ornament Co. I contacted the company about a month ago to have some bride and groom figurines of myself and my partner and also afigurine of our dog (our dog had passed away recently so we were looking forward to keeping this as a memento of our fur baby). I dealt with Jay who was extremely helpful and patient with helping me decide on the best figurines and what I wanted to end product to look like. I received an email on Thursday 10th advising that my figurines were ready for collection, I had previously advised that collection would be the 15th for our wedding on the 19th. I collected the figurines from the store at Seventeen Mile Rocks first thing on the 15th. They were packaged up so I could only see the top of the figurines, as I had to travel back to the Gold Coast I didn't want to disturb them any further by taking them out to check them properly, nor did the sales person offer to take them out for me so that I could check them. When I got them home and took them out of the box for a closer inspection, the first thing that struck me was that they appear unfinished. There was no definition in the colouring between skin and clothes, my description and request was for an ivory dress for the bride and cream pants and cream linen shirt and brown shoes for the groom. The figurines came back with both our skin and clothes being the same white colour, so unless you looked closely you could not see the outline of the clothes and our skin, next my partners shoes were the same colour as his skin and clothes, so again no way of telling the difference, the head of my partner was also not square on his shoulders, and looked like he had a big lump coming off his shoulder on his neck instead of the head being on straight. The colour of the hair on the groom was not what I described. My order for shaved brown hair was substituted for balding with black, not sure where balding and black came into it. I ordered red hair for the bride, but got brunette instead. I supplied photos and thought I gave a very detailed description, but the figurines just did not match. On further inspection of the figurines I could also see a big hole in the bride's chin and groom's arm. Almost like an air bubble had burst or a decorating instrument had been pushed into them at the wrong time. Sadly our beloved dog was only half painted with a smudged black area for his nose and a small bit of golden colour on the back of his neck and hind leg, aside from that he was the same white all over colour that we were. My big concern I was charged extra, $120 instead of the $100 quoted. I notified Cake Ornament Co of my concerns and dissappintment at the unfinished looking product. The response I got was that they apologiesed for my distress and to please call Jay. Now this in my books is not great customer service I would have thought, since they have my number they would have called me to discuss my concerns. Not wanting to cause me further stress my sister kindly offered to speak with them for me to sort something out, with the wedding only 3days away we were not able to have any more made. When she spoke with Jay. The response we got was very shocking, it was implied that the damage caused was from transit on my behalf (despite the fact that the figurines had not been taken out of the box they were provided me with, also they were secured to the polystyrene with sticks in the centre of the figurines so they would not slide around. Jay's solution was also for us to be the ones to take it to her supplier at Cannon Hill if we wanted touch ups, at no point was they an apology nor any real assistance offer to help us. I would not recommend this company to anyone nor will I be purchasing from them again. I notified the friend who recommended this company to me and they have already sourced an alternative company also.

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