You’ll be lucky if you get your order on the same day.

Hi Michael, I am really sorry to hear the issue with your order last night. We do apologise you had to cancel the order. Unfortunately it was really really mad busy last night and our staff members had tried their best to fullfil the order and much as they can. Please let me know your order number? Time? I can investigate and get back to you ASAP. Regards Yusof

That's same thing happened to me last night who is responsible?